Returns & Exchanges
At Côte at Home, we want you to enjoy the finest French dining experience; however, due to the perishable nature of our chilled products, we can only offer refunds or replacements for items that arrive damaged or incorrect. Please inspect your delivery immediately and contact our guest services team within 24 hours if there are any issues.
Document the Issue
Take clear photographs of any damaged packaging, incorrect items, or quality concerns as soon as your delivery arrives.
Contact Guest Services
Email our support team at [email protected] with your order number and the photos of the affected products.
Quality Assessment
Our culinary team will review your report and confirm if a refund or a replacement delivery is appropriate based on our freshness guarantee.
Resolution
Approved refunds will be processed back to your original payment method within 3-5 business days, or a replacement slot will be scheduled at your convenience.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing